12bdbajee's Privacy Policy

1. Purpose of This Policy

12bdbajee ("we", "our", "platform") provides a safe and reliable online betting and gaming service for players in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use the 12bdbajee website (12bdbajee.cam), why we collect it, and how we process, store, and protect that information.

By using this platform you are considered to have accepted the terms of this privacy policy. You must be at least 21 years of age and the use of this service must be lawful under the laws applicable to you.

2. Who This Policy Applies To

This privacy policy applies to the following individuals:

• Anyone who visits or browses the 12bdbajee website.
• Those who have registered an account or intend to do so.
• Those who use our betting, slots, casino, or other gaming services.
• Those who have contacted our customer support team.
• Those who have applied for a bonus or promotional offer.

3. Information Provided Directly

When you register with 12bdbajee or use our services, we may collect the following information:

• Full name, date of birth, and nationality.
• Email address and contact details.
• Username and password (stored in encrypted form).
• Payment details for deposits and withdrawals — such as bKash, Nagad, Rocket, or bank account details.
• Government document details required for identity verification (part of the KYC process).
• Messages you send to customer support and their contents.

4. Automatically Collected Information

When you access our platform, certain information is logged automatically:

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device type (mobile, tablet, desktop) and screen resolution.
• Pages visited, session duration, and click patterns.
• Referrer URL (the site you came from).
• Information collected through cookies and similar tracking technologies.

5. Transaction and Gaming Information

A record of every deposit, withdrawal, and bet you make is stored in our system. This includes the date and time of transactions (Bangladesh Standard Time, UTC+6), amount, payment method, and transaction status. Betting history, gaming activity, win and loss records, and details of bonus claims are also stored.

6. Primary Purposes of Use

We use the information we collect for the following purposes:

• To create, verify, and manage accounts.
• To deliver betting and gaming services smoothly.
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, and bank transfer.
• To provide 24/7 customer support in Bengali.
• For identity verification (KYC) and fraud prevention.
• To manage the 200% welcome bonus and other promotional offers.
• To manage the VIP program (Bronze, Silver, Gold, Platinum).
• To enforce responsible gaming policy and support players in difficulty.

7. Analytics and Improvement Purposes

We analyze user behavior to improve the quality of the platform. This includes which game categories are more popular, at what times users are most active, and which parts of the service need improvement. This analysis is always carried out in aggregate form and does not reveal the identity of individual users.

8. Legal and Security Purposes

In certain circumstances the use or disclosure of information may be part of a legal obligation:

• To comply with anti-money laundering (AML) regulations.
• To comply with applicable laws or court orders.
• To protect platform security and detect fraud.
• To prevent multiple accounts or bonus abuse.
• To protect minors from access (for users aged 21 and above only).

9. Sharing Information with Third Parties

12bdbajee does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: Transaction information required to process bKash, Nagad, Rocket and bank transfers. These providers operate under their own privacy policies.
• Technology & Server Services: Trusted technology partners who manage secure infrastructure, operating under strict confidentiality agreements.
• Game Providers: Only the minimum information necessary to operate games is shared with providers such as Pragmatic Play, Spribe, JILI, and PG Soft.
• Law Enforcement Authorities: Based on valid court orders or government directives.

10. Information That Is Never Shared

The following information is never shared with third parties under any circumstances:

• Your password or security question answers.
• Your personal identity for advertising or marketing purposes.
• Any sensitive financial information without your consent.

11. Use of Cookies

Cookies are small text files that our website stores on your device. 12bdbajee uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform. The site cannot function properly without these cookies.
• Preference Cookies: To save your language preferences, display settings, and personalized experience.
• Analytics Cookies: To understand user patterns and improve the platform — all data is used in anonymous form.
• Security Cookies: To detect fraud and unauthorized access.

You can disable most cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some important features of the site to stop working.

12. Security Measures

12bdbajee uses industry-standard security technology to protect your information. Our platform has SSL (Secure Sockets Layer) encryption active, which keeps all information transmitted between your browser and our servers secure. Passwords are always encrypted using a one-way hashing algorithm, and none of our staff can see your actual password.

We conduct regular security audits and take preventive measures to address potential risks. However, as data transmission over the internet is not completely risk-free, we cannot guarantee 100% security.

13. Data Retention Period

Your information is retained according to the following rules:

• Active Accounts: For the entire duration that the account remains active.
• Transaction Records: For a minimum of 5 years in accordance with financial regulations and audit requirements.
• After Account Closure: For as long as necessary to meet legal obligations.
• KYC Documents: As required by regulatory demands or legal requirements.

Once the retention period expires, your information is securely deleted or anonymized.

14. Your Rights Regarding Personal Information

As a user of 12bdbajee, you enjoy the following rights:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this request may not be fulfilled if legal obligations exist.
• Right to Restrict Processing: In some cases you may request that the use of your information be limited.
• Right to Object: You may object to the use of your information for marketing or analytical purposes.
• Right to Data Portability: You may request your information in a structured, readable format.

To exercise these rights, please contact our customer support team. We are committed to responding within 30 business days.

15. Right to Withdraw Consent

Where any information is processed on the basis of your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. However, it may prevent certain services from being provided.

16. Age Verification & Protection of Minors

12bdbajee provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors. An age verification process is carried out at registration, and additional identity documents may be requested if necessary.

If we become aware that a minor is using our platform or has provided personal information, that information will be deleted immediately and the associated account will be closed.

17. How This Policy Is Changed

12bdbajee reserves the right to update this privacy policy from time to time in line with changes to the service, law, or industry standards. For any significant changes, we will:

• Publish a notice on the website.
• Update the "Last Updated" date at the top of the policy.
• For important changes, registered users may be notified by email.

Continued use of the platform after changes means you have accepted the revised policy. It is recommended that you check this page regularly.

18. International Data Transfers

Our servers may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that adequate data protection measures are in place in the destination country and that your rights remain protected. Such transfers are always carried out in accordance with applicable international standards.